In the present scenario of competitive banking excellence in customer service is the most important tool for sustained business growth. Customer complaints are part of business life of any corporate entity as every business has to deal with situations in which banking services / transactions are unsatisfactory / wrong from customer’s point of view. This is more so for the banks because these are service oriented organisation. As a service organisation, imparting good customer service and enhancing level of customer satisfaction are the prime concern of any bank. Providing prompt and efficient service is essential not only to attract new customers but also to retain the existing one. As customer dissatisfaction would spoil the Bank’s image which will result in loss in business.

The Bank’s Policy on Grievance redressal generally follows the under noted principles:-

• Customers are to be treated fairly at all times.
• Complaints raised by customers are to be dealt with courtesy and on time.
• Customers are fully informed of the process to escalate their complaints / grievances within the organisation and their rights to alternative remedy if they are not fully satisfied with the response of the bank to their complaints
• The Bank Employees would work in good faith and without prejudice to the interests of the customer.

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Contact details of Additional Chief  Vigilance officer Kolkata - Phone No 033-22627365 and Email ID - addlcvokolkata@pnb.co.in

Contact Us

Bangiya Gramin Vikash Bank
BGVB Head Office, BMC House (Beside Sanjay Hotel)
NH 34, Chaltia, Chuanpur, PO Berhampore,
District Murshidabad, Pin 742101
E Mail Id :- customercare@bgvb.co.in